Celadon: Welcome!
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Saturday, May 17 |
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We will work hard to get your claim settled as fairly and quickly as possible. After we receive and register your claim, we will assign it a claim number.
If your claim has not been resolved within 30 days, you’ll receive an acknowledgement with your assigned claim number, telling you that Celadon has received your claim and is working on it.
In order that we might provide you with the fastest possible claim service, please fax the following documents to support your claim to our Claims Department at (317) 898-1366.
- Shipper’s original invoice or a certified copy showing all discounts
- Original bill of lading
- Freight bill
- Indemnity agreement in lieu of the original bill of lading or freight bill
- Carrier’s inspection report, when a copy has been provided
- Invoice for repair or recouping, showing breakdown of labor by hour and rate of pay, if applicable
- Invoice for materials purchased to complete repair or recouping, if applicable
Every effort will be made to settle your claim as quickly as possible. Your assistance in providing all necessary documents will enable us to accomplish this. For further inquiries, call us at (800) CELADON or (317) 972-7000:
- Customer Property Damage Reporting ext. 3200 or 3202
- Non-Cargo Accident Claims ext. 3028
- Cargo Claims ext. 3673
NOTE: All freight charges must be paid in full. Celadon does not permit offset for freight claims.
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